Technical Support

We're here to help. Just complete the following information and describe your problem, and we'll get back to you as soon as possible. Required information is indicated by an asterisk (*)

Name*

Email Address*

Social Security Number*


Would you like to have some follow up with you?
Yes     No

If yes, please include the following:
Phone Number
()

What is the best time to contact you?
a.m. p.m.
(between Monday–Friday, 7:00 a.m. through 5:00 p.m. Eastern)

Were you able to log in?
Yes     No

When did you attempt to gain access?
Date*

Time*
a.m. p.m.
Eastern
Central
Mountain
Pacific
Other

At what point in the site did the problem occur?
Log On
ING Access
accountgateway^SM
Update Profile
Change Password
Forgot Password
Other

Did you press a navigation button prior to the problem? If so, which one?
Back
Forward
Reload

Please describe your problem*

Who is your Internet Service Provider?

(e.g., ATT, MCI, AOL)
Not sure

How many attempts did you make to gain access?
1
2
3
4
5
More than 5
Not sure

What browser are you using?*
Netscape
Internet Explorer
AOL
Not sure
Other

What version is it?*
To determine your browser version, go to your browser's Help menu and select "About..."
Not sure

What type of PC are you using?
Pentium 133
Pentium 266
Pentium 400+
Pentium 700+
MAC
Other

Which operating system?
Windows 95
Windows 98
Windows Millennium
Windows 2000
Windows XP
Windows NT
Other

What is your modem speed ?
28800
33600
56000
DSL
Cable Modem
T1 Line
Other

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